Losing, misplacing, or damaging your Pick n Pay Smart Shopper card can be frustrating, but getting a replacement is straightforward. Here’s how you can replace your card and ensure your points and profile remain intact.
Two Options for Replacing Your Card:
1. In-Store Replacement: Simple and Quick
- Visit Any Pick n Pay Store: Locate your nearest Pick n Pay outlet.
- Approach the Customer Service Desk: Inform the staff that you need a replacement Smart Shopper card.
- Provide Verification: Present your ID or passport for identity verification.
- Link Your New Card: The staff will assist in linking your new card to your existing profile, ensuring all your points and personal information are transferred seamlessly.
2. Phone Replacement: Convenient from Anywhere
While online replacement is not available, you can replace your card via phone:
- South African Customers: Call the toll-free number 0860 30 30 30.
- International Customers: Call +27 (21) 003 1600.
- Customer Service Hours:
- Monday to Saturday: 8:00 AM to 7:00 PM
- Sundays & Public Holidays: 7:00 AM to 5:00 PM
- WhatsApp: Send a message to +27 600 703 037 explaining your situation.
- Email: Send an email to smartshopperaccount@pnp.co.za with a clear subject line like “Replacement Smart Shopper Card – [Your Name]”. Include a brief explanation and your contact information.
Important Note
Regardless of the replacement method you choose, be prepared to provide your ID or passport number for verification purposes.
Additional Tips
- Enable Virtual Card: Consider enabling the virtual Smart Shopper card on the Pick n Pay app for added convenience and as a backup in case of future issues with the physical card.
- Report Fraudulent Activity: If you suspect any fraudulent activity on your lost or stolen card, contact Pick n Pay immediately to report it and have the card blocked.
Useful Links
- Pick n Pay Store Account Application: Discover how to apply for a Pick n Pay store account to enjoy exclusive benefits and manage your purchases more effectively.
- How to Check Smart Shopper Balance on a TymeBank Card: Learn how to manage your Smart Shopper points directly through your TymeBank card, including step-by-step instructions on checking your balance.
- Smart Shopper Profile: Access your Smart Shopper profile to manage your points, update your details, and more.
By following these steps, you can quickly replace your Pick n Pay Smart Shopper card and continue enjoying your shopping benefits without interruption.