The FNB (First National Bank) eWallet is a versatile money transfer service that enables FNB customers to send funds to anyone with a valid South African cellphone number. This guide will help you understand how to set up, use, and manage your eWallet, including withdrawing cash and handling transaction reversals.
Setting Up Your eWallet
1. Linking Your FNB Account
To start using eWallet, you need to link it to your FNB bank account:
- Download the FNB App:
- Available on the Google Play Store and Apple App Store.
- Launch the App:
- Open the app and select the menu in the top left corner.
- Select eWallet:
- Choose ‘eWallet’ from the drop-down menu.
- Authenticate:
- Enter your online banking password and continue.
- Input Details:
- Enter your mobile phone number and receive a one-time PIN (OTP).
- Verify OTP:
- Enter the OTP to complete the linking process.
Once linked, you can transfer funds between your bank account and eWallet.
2. Activating eWallet
To activate your eWallet:
- Dial Activation Code:
- Dial *120*321# on your phone.
- Top-Up Airtime:
- If you don’t have enough airtime, dial *130*277# to top up then you can access eWallet
Using the eWallet Service
1. Transfer Funds
You can transfer funds using various methods:
- Mobile Banking:
- Dial *120*321# and follow the prompts to send money.
- Online Banking:
- Log in to your online banking profile, choose ‘send money,’ and follow the steps for either a once-off or phonebook transfer.
- FNB App:
- Access the eWallet platform through the FNB banking app, choose ‘send money,’ and follow the steps to complete the transaction.
- FNB ATM:
- Insert your debit or credit card at an FNB ATM, select ‘send or receive money,’ and follow the prompts to transfer funds.
2. Withdraw Cash
You can withdraw cash using these methods:
- At an FNB ATM:
- Press ‘enter’ or ‘proceed,’ select ‘eWallet services,’ and follow the prompts using your mobile number and ATM withdrawal PIN.
- Cash@Till®:
- Withdraw cash directly from a till point at selected retailers such as Shoprite, Checkers, Pick n Pay, Boxer, and selected Spar stores. Inform the cashier that you wish to draw cash, and they will assist you.
See Also: How to Get an FNB Confirmation Letter and Universal Branch Codes for South African Banks
Managing Your eWallet
1. Reversing an FNB eWallet Transaction
To reverse an eWallet transaction:
- Dial USSD Code:
- Dial *120*321# on your phone.
- Enter PIN:
- Enter your 5-digit cell banking PIN.
- Navigate Menus:
- Enter 3 for ‘Not Now,’ select option 4 for ‘Send Money,’ and choose 3 for ‘eWallet Reversal.’
- Confirm Reversal:
- Follow the prompts to confirm the reversal of the last transaction. You will receive a confirmation message once the request is processed.
2. Transfer eWallet Funds to FNB Account
To transfer funds from eWallet to your FNB account:
- Use the Same Steps:
- Follow the same steps as for transferring funds between accounts within the FNB platform.
3. Refunds and Reversals
- Refund Policy:
- An eWallet transaction can be reversed as long as the money has not yet been withdrawn at an ATM. Contact FNB for assistance with reversing transactions that are still pending.
- Time for Reversal:
- If you send money to the wrong recipient, it may take up to 4 business days to reverse the transaction. If the recipient’s number is invalid, the money is returned to the sender within 15 business days.
FNB eWallet Explained
FNB eWallet is a convenient service for transferring money, but exploring additional options can enhance your knowledge. Check our Guide to Using Capitec Send Cash for alternative transfer methods. Also, the Standard Bank Instant Money Guide provides valuable comparisons with other cash send services.
By following this guide, you can effectively manage your FNB eWallet and utilize its features to simplify your money transfers and withdrawals. For more details or assistance, contact FNB support at 087 575 0000.