If your SASSA card has been swallowed by an ATM, follow these steps to resolve the issue:
Immediate Actions
- Visit the Bank Inquiries Counter
- Go to the inquiries counter at the bank where the ATM is located.
- Bring your ID with you.
- Inform the bank teller about the situation and provide any necessary details.
Reasons Your ATM Card Might Be Swallowed
- Incorrect PIN Entries: Entering the wrong PIN three times will lead to the ATM swallowing your card.
- Incorrect Account Type: Selecting the wrong account type (e.g., choosing Savings instead of Current) three times may also result in your card being swallowed.
Forgotten PIN
If you have forgotten your SASSA card PIN:
- Reset Your PIN: Visit your local SASSA office or any SA Post Office branch.
- Required Documents: Bring your SASSA card and ID to reset your PIN.
Replacing a Lost or Stuck SASSA Card
If your card is stuck in the ATM or if you need a replacement:
- Contact Your Local SASSA Office: Report the issue and follow their instructions for obtaining a replacement card.
Additional Information
- How to Withdraw Money Without Your SASSA Card: If you need to withdraw funds but your card is unavailable, contact SASSA or visit a local branch for alternative solutions.
- SASSA Card Problems: For any issues related to your SASSA card, including it being swallowed by an ATM, consult the bank or SASSA office for assistance.
Specific ATM Issues
- Nedbank ATM Swallowed My Card
- FNB ATM Swallowed My Card
- Standard Bank ATM Swallowed My Card
- Absa ATM Swallowed My Card
For any further assistance or to block your SASSA card, reach out to your bank or the SASSA office immediately.