For Kenya Power and Lighting Company (KPLC) prepaid meter users, knowing your meter number is crucial for managing your electricity account and purchasing prepaid tokens. If you’ve forgotten your meter number, here are a few straightforward methods to retrieve it.
Retrieve Your Meter Number via USSD Code
To quickly get your meter number, use the USSD code on your mobile phone. Dial *977# and follow the prompts to access your meter number. This method is fast and efficient, especially when you’re on the move.
Contact KPLC Customer Care
If you prefer speaking with someone or encounter issues with the USSD code, KPLC’s customer care can assist you. You can reach them at the following numbers:
- 95551 for general service-related inquiries
- 0703 070 707 for customer support
- 0732 170 170 for immediate assistance
The customer care team is available to help with any meter number issues and other service-related concerns.
Activating Your KPLC Prepaid Meter
Once you have your meter number, you’ll need it to load a prepaid token. Different meter brands require different activation processes:
ACTARIS Meter Box
- Dial
100and then press enter or#.
HEXING Meter Box
- Dial
804, then press enter or#.
CONLOG Meter Box
- Dial
#100, then press enter or#.
SHENZEN Meter Box
- Press
65, then press enter.
In some cases, entering 000# or 100# may also work to retrieve your meter number.
By following these steps, you can efficiently manage your prepaid meter and keep your electricity supply running smoothly.