Gone are the days of relying solely on physical ATM cards for cash withdrawals. Absa, in partnership with ChatWallet, offers a convenient and secure solution to access your funds without the need for a plastic card.
What is ChatWallet?
ChatWallet is a digital wallet accessible through WhatsApp. It allows you to send and receive money, purchase airtime, data, and electricity, and most importantly, withdraw cash. The best part? You don’t need an existing Absa account to use it.
How to Withdraw Cash Using ChatWallet and CashSend
Initiate Withdrawal
- Open your ChatWallet and navigate to the main menu.
- Select the “Withdraw” option and follow the on-screen instructions.
CashSend Generation
- Upon initiating a withdrawal, ChatWallet will generate a CashSend for you.
- This CashSend comes with a 10-digit withdrawal code and a 6-digit access code.
Locate an Absa ATM
- Find a nearby Absa ATM.
Select Cardless Banking
- At the ATM, choose the “Cardless Banking” option.
Enter CashSend Details
- Input the 10-digit withdrawal code and the 6-digit access code provided by ChatWallet.
Withdraw Cash
- Follow the ATM’s prompts to complete the withdrawal.
What to Do if Your CashSend Withdrawal Fails
If your CashSend withdrawal is unsuccessful and the funds don’t appear in your ChatWallet’s “Unredeemed CashSends” section, follow these steps:
ATM Assistance
- Use the “Talk to Us” option on the ATM for initial guidance.
- Call Absa’s customer care at 0860 286 286 to report the faulty ATM. You’ll need the ATM number for reference.
Branch Support
- If you’re at a branch ATM, seek assistance from a branch consultant.
- Visit your nearest Absa branch for further support.
By following these steps, you can effortlessly withdraw cash from Absa without the need for an ATM card. Enjoy the convenience and security offered by ChatWallet and CashSend.
For more detailed guides on Absa’s CashSend, you can check out the Absa CashSend Guide and Absa CashSend SMS Not Received.