When your Unemployment Insurance Fund (UIF) application status shows “Cancelled by the Paymaster,” it indicates that your payment was cancelled by the Paymaster before the application was assessed by an assessor.
What Does “Cancelled by the Paymaster” Mean?
Payment Cancellation:
This status means that your payment was cancelled by the Paymaster prior to the application being reviewed and assessed by an assessor.
Continuation Form Submission:
Clients are required to submit a continuation form only after their normal benefit claim has been approved. If you submit a continuation form before the claim is approved, the Paymaster will cancel the continuation of benefits/payment.
Role of the Paymaster
Paymaster’s Task:
The Paymaster is a department responsible for processing and disbursing UIF benefits to clients once all necessary processes have been completed.
Resolving UIF Claim Issues
A “Cancelled by the Paymaster” UIF status indicates your claim wasn’t successful. This article explores the reasons behind this status and what you can do to resolve it. To understand the different stages of a successful claim, our guide on UIF claim approved might be helpful. There could be a few reasons why your claim was cancelled by the paymaster, such as incorrect information on your application or missing documentation. It’s advisable to contact your employer or the UIF directly (refer to the contact details on the UIF website to find out the cause and take necessary steps to rectify the issue.
Key Points to Remember
- Submit Continuation Form After Approval: Always ensure your normal benefit claim is approved before submitting a continuation form to avoid cancellation by the Paymaster.
- Follow UIF Processes: Adhere to the specified UIF procedures and timelines to ensure smooth processing and payment of your benefits.
UIF Contact Details
If you need further assistance or have any issues regarding your UIF status or payments, you can contact UIF offices through the following means:
- UIF Call Centre: 0800 UIF (0800 843 843)
- To Escalate Complaints: 0800 030 007
- Department of Labour: 012 309 4000
- Email: uifcallcenter@labour.gov.za
For unresolved issues, you can also visit your nearest UIF office.