Closing your TFG (The Foschini Group) account can be done through a straightforward process, whether you prefer calling, emailing, or handling it online. Here’s what you need to know to close your account effectively:
Closing Your TFG Account via Phone
- Call Customer Service: Start by contacting TFG’s customer service at 0860 834 834. Their representatives are available during the following hours:
- Monday – Saturday: 08h30 – 21h00
- Sunday: 09h00 – 19h00
- Public Holidays: 09h00 – 17h00
- Settlement Quote: Request a settlement quote from the customer service representative. This quote will outline the amount required to settle your account in full.
- Payment: Once you have the settlement figure, make the payment via Electronic Funds Transfer (EFT) into your TFG account.
- Confirmation: After the payment reflects in your TFG account, TFG will proceed with the account closure procedure.
Closing Your TFG Account via Email
If you prefer to close your TFG account via email, follow these steps:
- Contact New Accounts Department: Email your closure request to the New Accounts Department at newaccountsqueries@tfg.co.za.
- Include Details: Provide your account details, including your full name, account number, and contact information.
- Settlement Quote: Request a settlement quote via email. They will reply with the amount needed to settle your account.
- Payment and Confirmation: Make the payment via EFT and await confirmation from TFG that your account has been closed.
Closing Your TFG Account Online
While TFG primarily handles account closures through direct contact, you can manage your account and payments online via their website. Here’s how:
- Login to Your Account: Visit the TFG website and log in to your account using your credentials.
- Navigate to Account Settings: Find the option for managing your account or contact customer support through their online messaging system for further assistance.
Enhance your shopping experience by applying for various store accounts. Learn more about how to apply for a credit increase on your TFG account, Truworths account application and sign-up and how to apply for a PEP clothing account online.
Additional Information
- TFG Brands: This process applies to TFG account cards associated with brands such as @Home, @Homelivingspace, American Swiss, Donna-Claire, Duesouth, Exact!, Fashion Express, Foschini, Luella, Markham, Matrix, Sportscene, Sterns, Totalsports, Charles and Keith, Jet, Fabiani, G-Star Raw, Mat & May, hi, and TFG Financial Services.
- TFG WhatsApp Number: Unfortunately, specific details regarding a TFG WhatsApp number were not provided in the available information.
Closing your TFG account ensures you manage your financial commitments effectively. Whether you choose to call, email, or use their online services, TFG aims to make the process as convenient as possible for their customers in South Africa.